[LON-CAPA-admin] Warning: Problem with support e-mail address

[hkng]

Hi Stefan,

Yes, both Stuart and Mark pointed me to the solution. It is just that I had
received e-mails before and so was puzzled why it didn't work anymore.

Thanks,
-hk


H. K. Ng
Associate Professor of Physics
Department of Physics
Florida State University
Tallahassee, FL 32306-4350


On Tue, Sep 24, 2013 at 5:53 AM, Stefan Bisitz <st.bisitz at ostfalia.de>wrote:

> Hi Hon-Kie,
>
> I am interested in the solution. Could you solve this?
>
>
>
> >> Is the support e-mail address the same as set in PerlSetVar lonAdmEMail
> stored in loncapa.conf? If so, the support e-mail address is valid - tested
> by sending an email to the address.  What is causing the warning?
>
> From what I understand and as addition to Mark's answer, lonAdmEMail is
> the administration e-mail address and could be different to the support
> address, both set via the domain configuration, just as Mark suggested to
> check.
>
> Stefan Bisitz
>
>
> Am 06.09.2013 18:44 schrieb Mark Lucas:
>
>  Hon-Kie,
>>
>> You might check under:   domain coordinator-> Main Menu -> Domain
>> Configuration -> Contact Information
>>
>> to see if there is anything strange there.
>>
>> The other question is whether there are any unusual characters in the
>> username of the email address that
>> LON-CAPA might be checking against (underscores, periods, commas, ...?).
>>
>> Mark
>>
>>
>>
>> On Sep 6, 2013, at 12:34 PM, hkng wrote:
>>
>>  Hi,
>>>
>>> It has come to my attention by when students use the helpdesk form to
>>> send a request, it came back with
>>>
>>> Warning: Problem with support e-mail address
>>> As the e-mail address provided for this LON-CAPA server () does not
>>> appear to be a valid e-mail address, your support request has not been sent
>>> to the LON-CAPA support staff or administrator at your institution. Instead
>>> a copy has been sent to the LON-CAPA support team at Michigan State
>>> University.
>>>
>>>
>>> Is the support e-mail address the same as set in PerlSetVar
>>> lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is
>>> valid - tested by sending an email to the address.  What is causing the
>>> warning?
>>>
>>> Thanks,
>>> -hk
>>>
>>>
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