[LON-CAPA-admin] Warning: Problem with support e-mail address

[Stuart Raeburn]

Hi,

> What is causing the warning?

The warning is caused because in the Domain Configuration for your  
domain in the "Helpdesk requests to be e-mailed to:" row, the  
checkboxes for both: "Support E-mail" and "Admin E-mail" are  
unchecked, and no other e-mail addresses have been entered in the  
"Others:" textbox for that same "Helpdesk requests" row.

> Is the support e-mail address the same as set in PerlSetVar lonAdmEMail
> stored in loncapa.conf?

Possibly.

The first time LON-CAPA is installed, and ./UPDATE is run you are  
prompted to enter:
(a) Admin E-mail address
(b) Support E-mail address

from the command line.

Those two e-mail addresses are stored in the perlvars:
PerlSetVar     lonAdmEMail
PerlSetVar     lonSupportEMail

Those perlvars will be used until such time as you have displayed the  
"Contact Information" screen in the domain configuration GUI in you  
web browser for your domain (which sets values is configuration.db --  
see below).

The two initial values set in the parlvars will be used to populate  
the following items in the domain configuration screen, the very first  
time you display that screen via:

Main Menu -> Set domain configuration -> Display (Contact Information checked)

Default Server Admin E-mail address
Support E-mail address

In addition, the checkbox for "Support E-mail" will be checked in the row:
Helpdesk requests to be e-mailed to.

Once you have displayed that configuration screen, those initial  
settings will also be written to the configuration.db file housed on  
the primary library server for your domain.

Thereafter, the destination of e-mail sent by any of the domain's  
servers for a variety of LON-CAPA utilities (including "Contact  
Helpdesk") is determined by the settings in the domain configuration.

The lonSupportEMail perlvar will no longer be consulted when  
determining the destination to which e-mail is to be sent from the  
helpdesk web form.

Use of the "Contact Information" domain configuration, which  
supersedes the use of the lonAdmEMail and lonSupportEMail perlvars is  
preferred because:

(a) You can configure delivery of certain types of e-mail to different users.
(b) You can set the e-mail recipients for all servers in your domain  
from one screen.
(c) On a multi-domain server, such as loncapa10.fsu.edu, you can  
configure e-mail delivery options differently for the different  
domains hosted on your server.


Stuart Raeburn
LON-CAPA Academic Consortium


Quoting hkng <hkng at fsu.edu>:

> Hi,
>
> It has come to my attention by when students use the helpdesk form to send
> a request, it came back with
>
> Warning: Problem with support e-mail address
> As the e-mail address provided for this LON-CAPA server () does not appear
> to be a valid e-mail address, your support request has not been sent to the
> LON-CAPA support staff or administrator at your institution. Instead a copy
> has been sent to the LON-CAPA support team at Michigan State University.
>
>
> Is the support e-mail address the same as set in PerlSetVar     lonAdmEMail
> stored in loncapa.conf? If so, the support e-mail address is valid - tested
> by sending an email to the address.  What is causing the warning?
>
> Thanks,
> -hk
>