[LON-CAPA-admin] Warning: Problem with support e-mail address

[Stefan Bisitz]

Hi Hon-Kie,

I am interested in the solution. Could you solve this?


 >> Is the support e-mail address the same as set in PerlSetVar 
lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is 
valid - tested by sending an email to the address.  What is causing the 
warning?

 From what I understand and as addition to Mark's answer, lonAdmEMail is 
the administration e-mail address and could be different to the support 
address, both set via the domain configuration, just as Mark suggested 
to check.

Stefan Bisitz


Am 06.09.2013 18:44 schrieb Mark Lucas:
> Hon-Kie,
>
> You might check under:   domain coordinator-> Main Menu -> Domain Configuration -> Contact Information
>
> to see if there is anything strange there.
>
> The other question is whether there are any unusual characters in the username of the email address that
> LON-CAPA might be checking against (underscores, periods, commas, ...?).
>
> Mark
>
>
>
> On Sep 6, 2013, at 12:34 PM, hkng wrote:
>
>> Hi,
>>
>> It has come to my attention by when students use the helpdesk form to send a request, it came back with
>>
>> Warning: Problem with support e-mail address
>> As the e-mail address provided for this LON-CAPA server () does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
>>
>>
>> Is the support e-mail address the same as set in PerlSetVar     lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is valid - tested by sending an email to the address.  What is causing the warning?
>>
>> Thanks,
>> -hk
>>
>>
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>