[LON-CAPA-admin] Warning: Problem with support e-mail address
st.bisitz at ostfalia.de
Tue Sep 24 05:53:14 EDT 2013
I am interested in the solution. Could you solve this?
>> Is the support e-mail address the same as set in PerlSetVar
lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is
valid - tested by sending an email to the address. What is causing the
From what I understand and as addition to Mark's answer, lonAdmEMail is
the administration e-mail address and could be different to the support
address, both set via the domain configuration, just as Mark suggested
Am 06.09.2013 18:44 schrieb Mark Lucas:
> You might check under: domain coordinator-> Main Menu -> Domain Configuration -> Contact Information
> to see if there is anything strange there.
> The other question is whether there are any unusual characters in the username of the email address that
> LON-CAPA might be checking against (underscores, periods, commas, ...?).
> On Sep 6, 2013, at 12:34 PM, hkng wrote:
>> It has come to my attention by when students use the helpdesk form to send a request, it came back with
>> Warning: Problem with support e-mail address
>> As the e-mail address provided for this LON-CAPA server () does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
>> Is the support e-mail address the same as set in PerlSetVar lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is valid - tested by sending an email to the address. What is causing the warning?
>> LON-CAPA-admin mailing list
>> LON-CAPA-admin at mail.lon-capa.org
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