[LON-CAPA-users] issue for a composite problem using MS Edge

[Stuart Raeburn]

Carl,

>
> I am continuing to solicit feedback from students on what browser they are
> using when they have issues.
>

My recommendation would be to ask students who encounter a submission  
issue when using this particular composite page in your course to use  
Help > "Ask Helpdesk" within LON-CAPA to report the problem.

When a student does that, and completes the web form, and pushes  
"Submit Request" the student's browser version will be captured  
automatically as part of the help request (which should assist with  
troubleshooting).

The help request itself will be sent to the support e-mail address  
configured for the domain.  In the case of a student in the msu  
domain, I will see the help request.

Stuart Raeburn
LON-CAPA Academic Consortium

Quoting Carl Lira <lira at egr.msu.edu>:

> I have students who are reporting submission errors on a loncapa
composite
> problem using MS Edge. The problem appears to work properly for
other
> browsers in the limited feedback that I have been getting. So far,
it is
> only users of MS Edge who are reporting an issue. the problem has
some
> true/false randomly selected and some numerical responses. Similar
problems
> that are not composite problems have not been an issue, but I do not
know
> definitively that the issues is caused by the composite problem.
>
>
>
> Have others been experiencing any issues? We are running
2.11.2-2017051120
>
>
>
> I am continuing to solicit feedback from students on what browser
they are
> using when they have issues.
>
>
>
> Thanks,
>
>
>
> Carl Lira
>
>
>
> Associate Professor
> Department of Chemical Engineering and Materials Science
> 2100 Engineering Building
> 428 S. Shaw Lane
> Michigan State University
> East Lansing, MI 48824-1226
> Phone: (517) 355-9731
> FAX: (517)432-1105
>   <https://www.egr.msu.edu/~lira> https://www.egr.msu.edu/~lira