[LON-CAPA-users] connection issue re library server

[H. K. Ng]

Just a thought, loncapa does require cookie to be allowed. Could it be that 
she accidently set her browser not to accept cookies? -hk


At 09:42 AM 3/2/2005, you wrote:
>Any ideas about this one?  A student claims that the course flashes in 
>front of her and then disappears.  Here is part of the email stream.  I 
>changed her password and logged in as her.  It looked fine to me.
>
>I tried it again and it's still not working!  Its so weird because the 
>actual lon capa comes up for a split second and then goes back to the 
>log-in page and won't let me do my problems.
>
>-Natalie
>
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>>>===== Original Message From Jim Maxka <jim.maxka@NAU.EDU> =====
>>>Hi Natalie -- I have the last logon is Feb 5.  Are you logging on just
>>>like onto LOUIE?  Can you try to logon right now?  --jim
>>>nh49 wrote:
>>
>>
>>>>>I'm not sure when it stopped working, sometime late last week because it
>>>>>didn't work this weekend and no, I haven't changed any passwords.
>>>>>
>>>>>Thanks for trying to help!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>>>>>===== Original Message From Jim Maxka <jim.maxka@NAU.EDU> =====
>>>>>>>Hi Natalie -- I am happy to help you.  When did your logon stop
>>>>>>>working?  Have you changed your password recently?  Is there anything
>>>>>>>that changed?  Thanks --jim
>>>>>>>nh49 wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>Mr. Maxka,
>>>>>>>
>>>>>>>Hello, I am a student in one of the chm 151 lab classes and I have been
>>>>>>>trying
>>>>>>>to log onto LonCapa and it will not let me.  When I put my name and 
>>>>>>>password
>>>>
>>>>>>in, it brings up the screen really fast and then goes back to the log in
>>>
>>>>>page and contines to not allow me to do my work.  If you could please 
>>>>>help me
>>>>>>figure out what I need to do to fix this, I would greatly appreciate it.
>>>>>>
>>>>>>Thanks,
>>>>>>
>>>>>>Natalie Hughes
>>>>>>
>>>>>>
>>>>>>
>>>
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>H. K. Ng wrote:
>
>>Ray,
>>
>>Did you get any resolution for your question? I had similar problems from 
>>high school students who said they cannot even get to the login page for 
>>certain servers. As you can imagine this is hard to trace as to the cause 
>>but as far as I can determine there two common denominators.
>>1. The ISP providers are Sprint (DSL) and Comcast. From comments by 
>>someone who is knowledgeable with these providers, they just throw out 
>>connections if it reaches max capacity. Again, this is something I have 
>>no way of verifying.
>>
>>2. There is a suggestion that with recent version of Windows XP, users 
>>set the firewall at a certain level that prevents them from connecting to 
>>the lon-capa servers. Now why this is the case is not clear to me except 
>>that the lon-capa login does contain password encryption routine - as far 
>>as I could tell.
>>
>>-hk
>>
>>
>>At 05:53 PM 2/22/2005, you wrote:
>>
>>>question:
>>>I have a remote user who says that from his local computer at his 
>>>institution
>>>he cannot browse the login page of our library server.  However he can see
>>>the login pages of our access servers.
>>>He thinks this started happening after his institution adopted some kine of
>>>firewalling.
>>>
>>> >From his home computer he can get to the library server login screen OK.
>>>
>>>Could this be because of the library server being slower to respond than the
>>>access servers?
>>>
>>>Thanks
>>>Ray
>>>
>>>
>>>_______________________________________________
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>>
>>
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>
>
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