[LON-CAPA-users] connection issue re library server

[Jim Maxka]

Any ideas about this one?  A student claims that the course flashes in 
front of her and then disappears.  Here is part of the email stream.  I 
changed her password and logged in as her.  It looked fine to me.

I tried it again and it's still not working!  Its so weird because the actual 
lon capa comes up for a split second and then goes back to the log-in page and 
won't let me do my problems.

-Natalie






>>===== Original Message From Jim Maxka <jim.maxka@NAU.EDU> =====
>>Hi Natalie -- I have the last logon is Feb 5.  Are you logging on just
>>like onto LOUIE?  Can you try to logon right now?  --jim
>>nh49 wrote:
>>
>  
>
>>>>I'm not sure when it stopped working, sometime late last week because it
>>>>didn't work this weekend and no, I haven't changed any passwords.
>>>>
>>>>Thanks for trying to help!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>    
>>
>>>>>>===== Original Message From Jim Maxka <jim.maxka@NAU.EDU> =====
>>>>>>Hi Natalie -- I am happy to help you.  When did your logon stop
>>>>>>working?  Have you changed your password recently?  Is there anything
>>>>>>that changed?  Thanks --jim
>>>>>>nh49 wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>Mr. Maxka,
>>>>>>
>>>>>>Hello, I am a student in one of the chm 151 lab classes and I have been
>>>>>>trying
>>>>>>to log onto LonCapa and it will not let me.  When I put my name and password
>>>
>>>>>in, it brings up the screen really fast and then goes back to the log in
>>
>>>>page and contines to not allow me to do my work.  If you could please help me
>>>>>figure out what I need to do to fix this, I would greatly appreciate it.
>>>>>
>>>>>Thanks,
>>>>>
>>>>>Natalie Hughes
>>>>>
>>>>>
>>>>>
>>>>>
>>    
>>






H. K. Ng wrote:

> Ray,
>
> Did you get any resolution for your question? I had similar problems 
> from high school students who said they cannot even get to the login 
> page for certain servers. As you can imagine this is hard to trace as 
> to the cause but as far as I can determine there two common denominators.
> 1. The ISP providers are Sprint (DSL) and Comcast. From comments by 
> someone who is knowledgeable with these providers, they just throw out 
> connections if it reaches max capacity. Again, this is something I 
> have no way of verifying.
>
> 2. There is a suggestion that with recent version of Windows XP, users 
> set the firewall at a certain level that prevents them from connecting 
> to the lon-capa servers. Now why this is the case is not clear to me 
> except that the lon-capa login does contain password encryption 
> routine - as far as I could tell.
>
> -hk
>
>
> At 05:53 PM 2/22/2005, you wrote:
>
>> question:
>> I have a remote user who says that from his local computer at his 
>> institution
>> he cannot browse the login page of our library server.  However he 
>> can see
>> the login pages of our access servers.
>> He thinks this started happening after his institution adopted some 
>> kine of
>> firewalling.
>>
>> >From his home computer he can get to the library server login screen 
>> OK.
>>
>> Could this be because of the library server being slower to respond 
>> than the
>> access servers?
>>
>> Thanks
>> Ray
>>
>>
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>
>
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