[LON-CAPA-users] connection issue re library server

[H. K. Ng]

Ray,

Did you get any resolution for your question? I had similar problems from 
high school students who said they cannot even get to the login page for 
certain servers. As you can imagine this is hard to trace as to the cause 
but as far as I can determine there two common denominators.
1. The ISP providers are Sprint (DSL) and Comcast. From comments by someone 
who is knowledgeable with these providers, they just throw out connections 
if it reaches max capacity. Again, this is something I have no way of 
verifying.

2. There is a suggestion that with recent version of Windows XP, users set 
the firewall at a certain level that prevents them from connecting to the 
lon-capa servers. Now why this is the case is not clear to me except that 
the lon-capa login does contain password encryption routine - as far as I 
could tell.

-hk


At 05:53 PM 2/22/2005, you wrote:
>question:
>I have a remote user who says that from his local computer at his institution
>he cannot browse the login page of our library server.  However he can see
>the login pages of our access servers.
>He thinks this started happening after his institution adopted some kine of
>firewalling.
>
> >From his home computer he can get to the library server login screen OK.
>
>Could this be because of the library server being slower to respond than the
>access servers?
>
>Thanks
>Ray
>
>
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