[LON-CAPA-admin] Switch server but no role

[H. K. Ng]

Hi,

Occasionally, I have students who log in to the lonbalancer and get
switched to one of the access servers but no role shows up. The activity
log shows something like

1421954366:fsua0:Switch Server to fsua1 with role  <ip add>
1421954585:fsua0:Switch Server to fsua1 with role  <ip add>
1421954681:fsua0:Switch Server to fsua1 with role  <ip add>
1421954821:fsua0:Switch Server to fsua1 with role  <ip add>
1421954852:fsua0:Switch Server to fsua1 with role  <ip add>
1421954881:fsua0:Switch Server to fsua1 with role  <ip add>
1421954991:fsua0:Switch Server to fsua1 with role  <ip add>
1421955126:fsua0:Switch Server to fsua2 with role  <ip add>
1421955167:fsua0:Switch Server to fsua2 with role  <ip add>
1421955293:fsua0:Switch Server to fsua1 with role  <ip add>

Seems that if it is successful, it shows a login to the access server and
then  the role shows up, e.g.,

1421955305:fsua1:Login <ip add>
1421955310:fsua0:Switch Server to fsua1 with role  <ip add>
1421955311:fsua1:Login <ip add>
1421955324:fsua1:Role st./fsu/<course id>/1

Question is why there is no role for the student? Is it a timeout issue?

Thanks,
-hk
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