[LON-CAPA-admin] Warning: Problem with support e-mail address

[Mark Lucas]

Hon-Kie,

You might check under:   domain coordinator-> Main Menu -> Domain Configuration -> Contact Information

to see if there is anything strange there.

The other question is whether there are any unusual characters in the username of the email address that
LON-CAPA might be checking against (underscores, periods, commas, ...?).

Mark



On Sep 6, 2013, at 12:34 PM, hkng wrote:

> Hi,
> 
> It has come to my attention by when students use the helpdesk form to send a request, it came back with
> 
> Warning: Problem with support e-mail address
> As the e-mail address provided for this LON-CAPA server () does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. 
> 
> 
> Is the support e-mail address the same as set in PerlSetVar     lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is valid - tested by sending an email to the address.  What is causing the warning? 
> 
> Thanks,
> -hk
> 
> 
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-- 
Mark Lucas 								email: lucasm at ohiou.edu
252D Clippinger Lab						phone: (740)597-2984
Department of Physics and Astronomy		fax: (740)593-0433
Ohio University
Athens, OH 45701