[LON-CAPA-admin] Warning: Problem with support e-mail address
lucasm at ohio.edu
Fri Sep 6 12:44:44 EDT 2013
You might check under: domain coordinator-> Main Menu -> Domain Configuration -> Contact Information
to see if there is anything strange there.
The other question is whether there are any unusual characters in the username of the email address that
LON-CAPA might be checking against (underscores, periods, commas, ...?).
On Sep 6, 2013, at 12:34 PM, hkng wrote:
> It has come to my attention by when students use the helpdesk form to send a request, it came back with
> Warning: Problem with support e-mail address
> As the e-mail address provided for this LON-CAPA server () does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
> Is the support e-mail address the same as set in PerlSetVar lonAdmEMail stored in loncapa.conf? If so, the support e-mail address is valid - tested by sending an email to the address. What is causing the warning?
> LON-CAPA-admin mailing list
> LON-CAPA-admin at mail.lon-capa.org
Mark Lucas email: lucasm at ohiou.edu
252D Clippinger Lab phone: (740)597-2984
Department of Physics and Astronomy fax: (740)593-0433
Athens, OH 45701
More information about the LON-CAPA-admin