[LON-CAPA-admin] Warning: Problem with support e-mail address

hkng hkng at fsu.edu
Fri Sep 6 12:34:51 EDT 2013


Hi,

It has come to my attention by when students use the helpdesk form to send
a request, it came back with

Warning: Problem with support e-mail address
As the e-mail address provided for this LON-CAPA server () does not appear
to be a valid e-mail address, your support request has not been sent to the
LON-CAPA support staff or administrator at your institution. Instead a copy
has been sent to the LON-CAPA support team at Michigan State University.


Is the support e-mail address the same as set in PerlSetVar     lonAdmEMail
stored in loncapa.conf? If so, the support e-mail address is valid - tested
by sending an email to the address.  What is causing the warning?

Thanks,
-hk
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