[LON-CAPA-admin] Cookie problems but still switched?

[Lucas, Mark]

She's using Mac OS X on a macbook. One of my suggestions is to install firefox.

Is there anything more specific about Safari reacts badly badly to redirection besides
just not redirecting? Here the system seems to redirect fine except for that cookie error on 
the machine doing the redirecting. She gets into a session on the new machine, though maybe
one that has issues.

Thanks for the feedback,
Mark
On Jan 30, 2013, at 10:09 AM, Taylor, Matthew wrote:

> I have not seen this specifically in a LON-CAPA context, but I have seen that Safari can react badly to services that require redirection.
> 
> Can the user try Chrome or Firefox ESR?  Is the user using Mac OS X or iOS?
> 
> Matthew Taylor
> Systems Engineer
> Montgomery College
> Office of Information Technology
> 15400 Calhoun Drive, Suite 310
> Rockville, MD 20855
> 240.567.3100 (Office)
> 410.868.8336 (Cell)
> 240.567.3008 (Fax)
> matthew.taylor at montgomerycollege.edu
> www.montgomerycollege.edu
> 
> On Jan 30, 2013, at 9:51 AM, Lucas, Mark wrote:
> 
>> Hi,
>> 
>> I'm doing some forensics on a student who (1) claims to have problems logging in, and (2) when she
>> does get in she can't submit problems.
>> 
>> She is using Safari/536.25, and I think the issues is cookies, but what confuses me is the following:
>> * she logged into our lonbalancer, capa5, authenticated, and was switched to capa10.
>> 
>> *httpd error_log gives:  /home/httpd/html/adm/switchserver failed for xx.xx.xx.xx, reason: Cookie  not valid
>> 
>> * ... but her session seems to transfer to capa10 'just fine', outside of the fact that she gets strange
>>  behavior trying to submit problems.
>> 
>> Has anyone else seen something like this?  Any quick insights from anyone?
>> 
>> Thanks,
>> Mark
>> 
>> -- 
>> Mark Lucas 								email: lucasm at ohiou.edu
>> 252D Clippinger Lab						phone: (740)597-2984
>> Department of Physics and Astronomy		fax: (740)593-0433
>> Ohio University
>> Athens, OH 45701
>> 
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> 
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-- 
Mark Lucas 								email: lucasm at ohiou.edu
252D Clippinger Lab						phone: (740)597-2984
Department of Physics and Astronomy		fax: (740)593-0433
Ohio University
Athens, OH 45701