[LON-CAPA-admin] Cookie problems but still switched?

[Taylor, Matthew]

I have not seen this specifically in a LON-CAPA context, but I have seen that Safari can react badly to services that require redirection.

Can the user try Chrome or Firefox ESR?  Is the user using Mac OS X or iOS?

Matthew Taylor
Systems Engineer
Montgomery College
Office of Information Technology
15400 Calhoun Drive, Suite 310
Rockville, MD 20855
240.567.3100 (Office)
410.868.8336 (Cell)
240.567.3008 (Fax)
matthew.taylor at montgomerycollege.edu
www.montgomerycollege.edu

On Jan 30, 2013, at 9:51 AM, Lucas, Mark wrote:

> Hi,
> 
> I'm doing some forensics on a student who (1) claims to have problems logging in, and (2) when she
> does get in she can't submit problems.
> 
> She is using Safari/536.25, and I think the issues is cookies, but what confuses me is the following:
> * she logged into our lonbalancer, capa5, authenticated, and was switched to capa10.
> 
> *httpd error_log gives:  /home/httpd/html/adm/switchserver failed for xx.xx.xx.xx, reason: Cookie  not valid
> 
> * ... but her session seems to transfer to capa10 'just fine', outside of the fact that she gets strange
>   behavior trying to submit problems.
> 
> Has anyone else seen something like this?  Any quick insights from anyone?
> 
> Thanks,
> Mark
> 
> -- 
> Mark Lucas 								email: lucasm at ohiou.edu
> 252D Clippinger Lab						phone: (740)597-2984
> Department of Physics and Astronomy		fax: (740)593-0433
> Ohio University
> Athens, OH 45701
> 
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