[LON-CAPA-admin] Quirky login issue

[Jeffrey S Nugent/FS/VCU]

We have been encountering some quirky login issues with our L-C servers 
here. Some students who have successfully (and regularly) logged in to 
LON-CAPA courses this semester are reporting that they occasionally cannot 
access the system. They often receive the following message:

Information needed to verify your login information is missing, 
inaccessible or expired. or another message that suggests their login 
information cannot be verified.

I have not experienced the problem personally nor have I been able to 
reproduce it...but it has been happening with a regularity that I am 
growing uncomfortable with. When I go in as DC and reset the password it 
seems to solve the problem. 

Please let me know of other info that might be helpful in sleuthing this 
one...any thoughts or clues would be most appreciated.

Many thanks,

~Jeff



Jeffrey S. Nugent
Associate Director
Center for Teaching Excellence
Suite 440, Cabell Library
Virginia Commonwealth University
Ph (804) 827-0563, Fax (804) 827-0837
http://www.vcu.edu/cte
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