[LON-CAPA-admin] Bounced email messages

[Gerd Kortemeyer]

Hi,

I guess I am telling the students that I expect them to get the  
messages, and that it is their business to make sure they do. Also,  
we have copies of all messages inside LON-CAPA, and both the students  
and I are making extensive use of the internal messaging.

Student normal email has many problems:

* their mailboxes are full
* I had students who forwarded their email from MSU to Hotmail, then  
to Yahoo, then back to MSU - the thing actually went around a circle  
20 times before I got it back
* they don't read their emails
* they trash their emails and then send you an email asking you what  
you had sent
* they get random Yahoo or Hotmail email addresses and then loose  
track of them
* their virus-ridden PCs get wiped out, including their pop mail  
folders ("what's imap???")

I would put the burden on them and not worry about it.

- Gerd.

On Mar 16, 2006, at 12:30 PM, Todd Ruskell wrote:

> Hi,
>
> We seem to be seeing more and more cases where students improperly  
> set an
> external forwarding email address within loncapa.  This results  
> first in them
> not getting messages where they expect, and second in all those  
> messages
> being bounced back to us.  How do others deal with this?  Do you  
> collect
> these messages and try to find the students that created the  
> problem?  Do you
> simply send the messages into the bit bucket?  Something in- 
> between?  Is
> there a convenient way to remove failing external addresses?
>
> Thanks,
>
> Todd
> -- 
> Dr. Todd Ruskell
> Lecturer, Department of Physics              Office:  Meyer Hall 326
> Colorado School of Mines                     Phone: 303-384-2080
> 1523 Illinois Street                         Fax: 303-273-3919
> Golden, CO 80401
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