[thedump] The LON-CAPA "911" Emergency Number
Fri, 22 Aug 2003 17:13:50 -0400
As the new semester starts, we would like to make sure that our systems
are up and available, and that always somebody from LON-CAPA is
available in case of "emergencies."
We have thus purchased a cellphone, which at all times a group member
with sufficient system privileges is going to carry around - you may
reach different staff at different times, though.
The number is
(...) ...-.... (not shown)
Examples of emergencies are system unavailability or overload
situations, as well as suspected major data loss. Think of this as the
Do not - under any circumstances - give this number to students: we
expect to have approximately 15,000 students online this semester. The
phone number will not be posted on the web, so please keep this email
for your records.
For any other problems, during normal business hours, please email
(preferred) or phone
Domain Coordinator for MSU
As Felicia may sometimes be out of the office when giving a demo or
working one-on-one with a user, please leave a message on her voice
mail, and she will contact you back. When Felicia is on vacation, she
will continue to set up auto-reply on her email, and adjust her voice
mail message accordingly.
As always, suspected system defects and enhancement ideas should be
For help regarding authoring and course management, please turn to
online contextual help within the system (marked with a blue "?"),
and/or download the manuals at
You may also want to sign on to the
lon-capa-users mailing list
which usually has a quick turnaround and gets monitored by the
*** One last thing on a different note: please do not give out
to students - this system is for you as instructors, and we try to
maintain maximum availability for you on it.
Students should ALWAYS only be given
as address, which is a load-balancing server cluster.
Good luck for the new semester!
- The LON-CAPA Team.