[LON-CAPA-users] instructor-specific loss of copy/paste in course editor

[Mills, Douglas G]

We have not yet tried the command line procedures below (I don't have
command line access so am waiting for help on that) but I did have her log
in to MSU's server and the problem persisted for her in that environment.

Doug

Douglas Mills
Director of Instructional Technologies
Department of Chemistry
University of Illinois
dmills at illinois.edu
(217) 244-5739







On 12/2/14, 2:11 PM, "Stuart Raeburn" <raeburn at msu.edu> wrote:

>Hi Doug,
>
>Looking at the LON-CAPA code, I see that the clipboard in the Course
>Editor is generated by the  &print_paste_buffer() routine in
>/home/httpd/lib/perl/Apache/londocs.pm
>
>print_paste_buffer() will display no output if the session environment
>variable: $env{'docs.markedcopies'} is either undefined or empty.
>
>If you have command line access to the server hosting the user's
>session you can display the contents of the session environment via:
>
>/home/httpd/perl/debug/dump_db.pl -u /home/httpd/lonIDs/<session>.id
>
>where <session> is the unique session ID (starts with user's username).
>
>Look for an entry for the key: docs.markedcopies (e.g. pipe output to:
>'grep docs.markedcopies').  The corresponding value for that key
>should be a list of comma-separated numbers.
>
>Log-out will remove the user's session file in /home/httpd/lonIDs.
>
>(Note: there is also a way for a user to view the contents of his/her
>own session file using the web browser, but that needs to be
>configured by the Domain Coordinator).
>
>You might also ask the instructor to log-in (or switch server) to one
>of the MSU servers, and see if the Course Editor clipboard is also
>absent for that instructor in a course, after copying one or more
>items in the Course Editor in a session hosted at a server in the msu
>domain.
>
>Stuart Raeburn
>LON-CAPA Academic Consortium
>
>
>Quoting "Mills, Douglas G" <dmills at illinois.edu>:
>
>> That's a good question and one I wasn't paying attention to at the
>> time. I'll try to catch up with the instructor today to double-check
>>  that.  Her problem though had persisted for a few days if I
>> understand correctly before she contacted me and on at least two
>> computers and two browsers on one or the other of those computers,
>> so it seems unlikely she'd have hit the same access server every
>> time. But I'll sit with her and vary the access servers today if she
>>  has time and report back. Thanks!
>>
>> Doug
>>
>> Douglas Mills
>> Director of Instructional Technologies
>> Department of Chemistry
>> University of Illinois
>> dmills at illinois.edu<mailto:dmills at illinois.edu>
>> (217) 244-5739
>>
>>
>> From: "H. K. Ng" <hkng at fsu.edu<mailto:hkng at fsu.edu>>
>> Reply-To: Discussion list for LON-CAPA users
>> 
>><lon-capa-users at mail.lon-capa.org<mailto:lon-capa-users at mail.lon-capa.org
>>>>
>> Date: Tuesday, December 2, 2014 at 12:42 PM
>> To: Discussion list for LON-CAPA users
>> 
>><lon-capa-users at mail.lon-capa.org<mailto:lon-capa-users at mail.lon-capa.org
>>>>
>> Subject: Re: [LON-CAPA-users] instructor-specific loss of copy/paste
>>  in course editor
>>
>> Hi,
>>
>> Did both logins go to the same server? Occasionally, an access
>> server may "act up".
>>
>> -hk
>>
>> On Tue, Dec 2, 2014 at 12:44 PM, Mills, Douglas G
>> <dmills at illinois.edu<mailto:dmills at illinois.edu>> wrote:
>> Hi All,
>>
>> I have one instructor who has lost the ability to copy content in
>> her course editor. I've watched her try in both Firefox and Chrome
>> with no results (nothing shows up where the clipboard should be
>> beneath the list of files).  I logged into my account on her
>> computer in her browser, entered her course and AM able to copy
>> files in the content editor. It seems to be her account
>> specifically.  Thoughts?  Has anyone else seen this?
>>
>> Doug
>>
>> Douglas Mills
>> Director of Instructional Technologies
>> Department of Chemistry
>> University of Illinois
>> dmills at illinois.edu<mailto:dmills at illinois.edu>
>> (217) 244-5739
>
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