[LON-CAPA-users] connection issue re library server
Wed, 2 Mar 2005 09:30:28 -0800
Hi Hong Kie, Jim, Todd & Lars,
No, I have not had any resolution for my remote instructor, but he can connect
OK from home.... just not from his workplace.
I will ask him about his ISP, operating systems and firewalls from both those
locations. It is interesting that he can connect from work to our access
servers but not to our library server (which is much slower and struggling on
one cpu at the moment). I was kind-of hoping that this issue would go away
when we finally upgrade our library server, but, if some of you folks are
having the same trouble anyway, I become less hopeful.
Possibly (but not necessarily) related, is the fact that students here, who
have had a similar kind of problem, can get around it. Our local
authentication (I believe) depends on cookies from our institutional CKID
server and so people who are already authenticated (e.g. by logging onto the
my.sfu.ca portal) go straight into loncapa without needing the login screen.
I have had a few students who have found that this route works for them,
whereas using the login screen fails, in a fashion similar to what Jim has
Some time back, Stuart posted an explanation of how pestware, that is often
associated with peer-to-peer software, diverts browsers using error codes
that loncapa relies on.
I often have to tell student to clean up their computers or use a different
Some of these login problems seem to go away if they switch from using IE to
That's about all I can add to this discussion at the moment.