[LON-CAPA-users] connection issue re library server

[Ray Batchelor]

question:
I have a remote user who says that from his local computer at his institution 
he cannot browse the login page of our library server.  However he can see 
the login pages of our access servers.
He thinks this started happening after his institution adopted some kine of 
firewalling.

>From his home computer he can get to the library server login screen OK.

Could this be because of the library server being slower to respond than the 
access servers?

Thanks
Ray