[LON-CAPA-users] firewall on student computers

Fri, 3 Sep 2004 06:17:45 -0400

Hi John,

I was wondering about that, but a broadcast to all LON-CAPA students 
would mean more than 11,000 emails ...

The issue is posted on the MSU Helpdesk pages and also as an "Alert"

  https://contact.cl.msu.edu/status/status_detail.php?id=000000000000427

Let's see what happens ... thank you for the use of your computer!

- Gerd.

On Sep 2, 2004, at 9:34 PM, John Merrill wrote:

> Gerd:
> Do you recommend a general broadcast to students in this regard? I 
> might predict a serious downside with the relatively large number of 
> naive users that I have. Please advise.
> John
>
> On Sep 2, 2004, at 12:02 PM, Gerd Kortemeyer wrote:
>
>> Hi,
>>
>> So the problem appears to be the combination of the ZoneAlarm 
>> Personal Firewall, which MSU recommends and might have included in 
>> their Windows Resource CD, 
>> http://help.msu.edu/ethernet/zonealarm.install.html , and the new 
>> Windows XP Service Pack 2.
>>
>> This firewall and the new Windows XP Service Pack 2 Firewall, which 
>> became available two weeks ago, appear to run interference. Each 
>> product runs fine by itself, the combination causes trouble.
>>
>> I have informed the MSU Helpdesk and an entry will be added to the 
>> LON-CAPA student FAQ. The solution is to switch off ZoneAlarm in the 
>> presence of the new Microsoft Firewall.
>>
>> Thank you to everybody who made their computer available. Please let 
>> me know if this does NOT fix the problem.
>>
>> - Gerd.
>>
>> On Sep 1, 2004, at 4:31 PM, masten@egr.msu.edu wrote:
>>
>>> Gerd,
>>>
>>> I have the same problems at home because of security settings.  Feel 
>>> free to come over and play on the Windows systems....I'd love to 
>>> figure this out before Spring.
>>>
>>> Susan
>>>
>>> At 02:53 PM 9/1/2004 -0400, you wrote:
>>>> On Sep 1, 2004, at 12:20 PM, Felicia Berryman wrote:
>>>>
>>>>>
>>>>> 1.) I can log in to the roles page on my own computer but when i 
>>>>> slect a course or main menu, i am taken back to the login page, if 
>>>>> i login again it takes me back to the roles page. i have been able 
>>>>> to login and use my courses on other computers so i figure that 
>>>>> there must be a setting wrong on only my computer.
>>>>>
>>>>> 2.) After submit my user name and password, i am then successfully 
>>>>> directed to a page where i am to select a course. When i click on 
>>>>> a course, however, i am sent directly to the log-in page again. In 
>>>>> fact, if i click on any link on the course-selection page, i am 
>>>>> still sent to the same log-in page. I cannot move beyond the 
>>>>> course selection page. I have enabled both javascript and cookies 
>>>>> in my browser's preferences.
>>>>>
>>>>> The first student who reported the problem was able to solve it 
>>>>> and sent me the following:
>>>>>
>>>>> I managed to resolve it. Turns out that the ZoneAlarm firewall I 
>>>>> use was causing the problem. After I turned the ZoneAlarm firewall 
>>>>> off, and the Windows firewall on LON-capa worked for me.
>>>>>
>>>>> I'll report this bugzilla, in the meantime I wanted to make other 
>>>>> instructors at other schools aware of this problem.
>>>>
>>>> The student comment is very helpful.
>>>>
>>>> If what I think is true, this will not happen at other schools:
>>>>
>>>> * We have the kids go to http://msu.lon-capa.org/
>>>> * Further form submissions go against http://sN.lite.msu.edu/
>>>>
>>>> So we are switching from "zone" lon-capa.org to "msu.edu" - now if 
>>>> that is what happens, the bug is actually at Microsoft, since we 
>>>> already switched zones at login time, not at the first subsequent 
>>>> form submission. All of this would be a new "feature" of Windows XP 
>>>> Service Pack 2, which only came out a week ago or so.
>>>>
>>>> I have asked another student who has this problem to come to my 
>>>> office hour on Friday afternoon with her laptop. Hopefully I can 
>>>> explore all of the details.
>>>>
>>>> We need more $@%#& Windows test computers.
>>>>
>>>> - Gerd.
>>>>
>>>> _______________________________________________
>>>> LON-CAPA-users mailing list
>>>> LON-CAPA-users@mail.lon-capa.org
>>>> http://mail.lon-capa.org/mailman/listinfo/lon-capa-users
>>>
>>> Susan J. Masten, Ph.D., P.E.
>>> Professor
>>> Graduate Coordinator and Associate Chair
>>> Department of Civil and Environmental Engineering
>>> Michigan State University
>>> East Lansing, MI 48824
>>>
>>> Office: 132A Research Complex-Engineering
>>> Phone: 517 353-8539
>>> FAX: 517 355-0250
>>> Email: masten@msu.edu
>>> Webpage: www.egr.msu.edu/~masten
>>>
>>>
>>> _______________________________________________
>>> LON-CAPA-users mailing list
>>> LON-CAPA-users@mail.lon-capa.org
>>> http://mail.lon-capa.org/mailman/listinfo/lon-capa-users
>>
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>>
>>
> *** merrill3@msu.edu ***
> John Merrill, Director
> Biological Sciences Program
> 100 North Kedzie Lab
> Michigan State University
> East Lansing, MI 48824 USA
> *** www.biosci.msu.edu ***
>
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