[LON-CAPA-admin] No user data imported / available after account creation

Kruse, Marcel m.kruse at ostfalia.de
Wed Sep 23 07:37:41 EDT 2026


Good afternoon from Wolfenbüttel,

we encountered a problem that for some accounts created via self-enrollment in specific courses over the last few days,
user data (first name, last name, email) was not imported.
The automatic LDAP sync apparently failed, so we only have the user IDs right now.
Is there a way to force a re-sync via LDAP to pull the missing data, or do we have to fix this manually?


Thanks in advance for any help.


Kind regards,

Marcel Kruse

____________________________________

B. Sc. Marcel Kruse

Wissenschaftlicher Mitarbeiter

Ostfalia - Hochschule für angewandte Wissenschaften

Salzdahlumer Str. 46/48

38302 Wolfenbüttel


Büro: Am Exer 2, Raum 72

Tel.: 05331/939-31750

Mobil: 0163/4469956
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