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p.MsoNormal,p.MsoNoSpacing{margin:0}</style></head><body><div style="font-family:Arial;">Hi<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">As a course coordinator I upload a TSV file with candidate users.<br></div><div style="font-family:Arial;">(The users have been enrolled earlier to LC. See the thread: "problems with mass-enrollment at the domain level", from 2020-10-15.)<br></div><div style="font-family:Arial;">The file seem to be read correctly, I set the relevant parameters, press 'update users' button.<br></div><div style="font-family:Arial;">The system response is 'processed 0 users / No roles added.'<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">AFAIK, in our domain I am the only course coordinator who experience this problem<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">As domain coordinator I examined the domain configuration and my user setting and fail to see where is the problem.<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">Please advise how should I proceed.<br></div><div style="font-family:Arial;">Many thanks.<br></div><div style="font-family:Arial;">Itay<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;"><br></div></body></html>