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p.MsoNormal,p.MsoNoSpacing{margin:0}</style></head><body><div style="font-family:Arial;">Hmmmm... I repeated the process, while explicitly setting the role of the new users to 'student'.<br></div><div style="font-family:Arial;">It worked!<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">Don't remember that this was necessary in the past.<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">Sorry for the false alrarm.<br></div><div style="font-family:Arial;">Itay<br></div><div style="font-family:Arial;"><br></div><div>On Wed, 28 Oct 2020, at 21:25, Itay wrote:<br></div><blockquote type="cite" id="qt" style=""><div style="font-family:Arial;">Hi<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">As a course coordinator I upload a TSV file with candidate users.<br></div><div style="font-family:Arial;">(The users have been enrolled earlier to LC. See the thread: "problems with mass-enrollment at the domain level", from 2020-10-15.)<br></div><div style="font-family:Arial;">The file seem to be read correctly, I set the relevant parameters, press 'update users' button.<br></div><div style="font-family:Arial;">The system response is 'processed 0 users / No roles added.'<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">AFAIK, in our domain I am the only course coordinator who experience this problem<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">As domain coordinator I examined the domain configuration and my user setting and fail to see where is the problem.<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;">Please advise how should I proceed.<br></div><div style="font-family:Arial;">Many thanks.<br></div><div style="font-family:Arial;">Itay<br></div><div style="font-family:Arial;"><br></div><div style="font-family:Arial;"><br></div><div>_______________________________________________<br></div><div>LON-CAPA-users mailing list<br></div><div><a href="mailto:LON-CAPA-users@mail.lon-capa.org">LON-CAPA-users@mail.lon-capa.org</a><br></div><div><a href="http://mail.lon-capa.org/mailman/listinfo/lon-capa-users">http://mail.lon-capa.org/mailman/listinfo/lon-capa-users</a><br></div><div><br></div></blockquote><div style="font-family:Arial;"><br></div></body></html>