[LON-CAPA-users] Video Viewing Problem

[Raeburn, Stuart]

Gene,

>
> ... in Student mode I get the following error: No video with supported format and MIME type found.
>

What is the file extension of the video?
Or is this a Camtasia video, or similar, which is typically launched within a .html file and requires ancillary files to function correctly?  

If so, a solution may be to include allow tags for each of the ancillary files in the appropriate html files which are containers for the video, e.g., 

<allow src="/res/purdue/  -- some path -- /scripts/config_xml.js">
<allow src="/res/purdue/  -- some path -- /scripts/player-min.js">
etc.

Can you provide the URL for this video in Resource Space, i.e., /res/purdue/ ...

Stuart Raeburn
LON-CAPA Academic Consortium
________________________________________
From: LON-CAPA-users <lon-capa-users-bounces at mail.lon-capa.org> on behalf of Harding, Gene L <glhardin at purdue.edu>
Sent: Wednesday, August 28, 2019 3:05 PM
To: Discussion list for LON-CAPA users
Subject: [LON-CAPA-users] Video Viewing Problem

Hi everyone,

My students are not able to view a video I have posted on my LON-CAPA sections. This video is posted in my author space, and published. If I try to play it in Course Coordinator mode it works fine, but in Student mode I get the following error: No video with supported format and MIME type found.
[cid:image001.png at 01D55DB2.18C9AE10]

Our LON-CAPA specialist has taken another job, so he is not available, and I’m sure the IT folks in general are buried right now. I have received no feedback from IT that they are even looking at the problem, and am hoping this is something easy that I can fix, but I am puzzled. Anyone recognize the symptom and underlying cause?

Thanks,

Gene L. Harding, PE
Associate Professor of ECET
Purdue University
574-520-4190
https://polytechnic.purdue.edu/south-bend/<https://urldefense.proofpoint.com/v2/url?u=https-3A__polytechnic.purdue.edu_south-2Dbend_&d=DwMFAg&c=nE__W8dFE-shTxStwXtp0A&r=VsGo3jOm8tGLd6f-KlhT-g&m=FNwS52pjeR-kmMxGMRhGcLqV6wykWZVLcTvFe8WCAkU&s=WcWnoIkqMC_Ru5mwoGGEvNkpqawQ6X0Fn6k9lHKk3Wc&e=>

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