lira lira at source.lon-capa.org
Sat Jul 13 22:39:24 EDT 2013

lira		Sun Jul 14 02:39:24 2013 EDT

Modified files:
Log:
improving help description

@@ -1,3 +1,10 @@
-You can find additional help about LON-CAPA and download copies of this manual at \underbar{http://help.lon-capa.org}. You can also access our FAQ-o-matic page and submit a ticket
-requesting additional help from a member of LON-CAPA's tech support staff.
+on the upper right of the screen to find a link to contact the helpdesk, or
+search the loncapa listservs at \\
+\texttt{http://mail.lon-capa.org/mailman/swish.cgi}. You may wish to join the listserv
+loncapa-users at \texttt{http://mail.lon-capa.org}. \index{listserv}\index{LON-CAPA listserv}
+The family of users is very helpful
+in assisting users with questions posted to the listserv.
+
--- loncom/html/adm/help/tex/Bugzilla.tex:1.9	Mon Aug 14 16:32:24 2006
+++ loncom/html/adm/help/tex/Bugzilla.tex	Sun Jul 14 02:39:24 2013
@@ -1,6 +1,28 @@
\label{Bugzilla}
-LON-CAPA uses Bugzilla (\underbar{http://www.bugzilla.org/}) to report and track bugs
-and enhancements.  You must have an account to use Bugzilla. You can create an account at \underbar{http://bugs.lon-capa.org} by clicking on the link \underbar{Open a New Bugzilla Account}. Once you have an open account, report a bug or request an enhancement by:
+\index{bugs}\index{Bugzilla}\index{suggestions}
+We Welcome Your Ideas and Contributions...
+
+LON-CAPA is open-source software where everyone is free to contribute to the
+development. If you think of an enhancement, or find a bug in the system,
+please report it. LON-CAPA uses Bugzilla (\underbar{http://www.bugzilla.org/})
+to report and track bugs and enhancement requests.  All reported bugs and enhancement
+requests posted on Bugzilla are examined by the core LON-CAPA team. Having the
+request in Bugzilla helps keep track of both bugs and requests, and is the preferred
+method of reporting bugs and requesting enhancements. You'll be able to see how the developers respond to
+the bug, which developer is currently responsible for it, and what the developer's intention
+is.
+
+You must have an account to use Bugzilla. You can create an account at
+\underbar{http://bugs.lon-capa.org} by clicking on the link \underbar{Open a New Bugzilla Account}.
+Once you have an open account, please search existing cases for related content before
+submitting a new case. Selecting LON-CAPA" and LON-CAPA Redesign" in the Product" category
+is a good idea for searching. Hold the
+Cntrl key while cliking multiple items. The Component", Version", and Target" can be left
+you find a bug that you are interested in following, you can add your e-mail to the Add cc:" box
+and click Commit".
+
+You can report a bug or request an enhancement by:

\begin{enumerate}

@@ -9,22 +31,12 @@
\item Select the (LON-CAPA) product link.
-\item Select the LON-CAPA Version, Component, Platform and Operating System.
-\item Enter a summary in the "Summary" text box.
-\item Enter a description in the "Description" text box.
+\item Select the LON-CAPA Version, Component, Platform and Operating System (as much as known).
+\item Enter a summary in the Summary" text box.
+\item Enter a description in the Description" text box.
\item Click the {[}Commit{]} button.

\end{enumerate}

-We Welcome Your Ideas and Contributions...
-
-LON-CAPA is open-source software where everyone is free to contribute to the
-development. If you think of an enhancement, or find a bug in the system,
-please report it. All reported bugs and enhancement requests posted on Bugzilla
-will be examined by the core LON-CAPA team. Having the request in Bugzilla helps keep track of both bugs and requests, and is the preferred method of reporting bugs and requesting enhancements.
-
-Bugzilla also supports ongoing conversation about requests and workflow and
-accountability features. You'll be able to see how the developers respond to
-the bug, which developer is currently responsible for it, and what the developer's intention
-is.
+A developer will follow up with you.

--- loncom/html/adm/help/tex/Help.tex:1.4	Mon Aug 14 16:32:24 2006
+++ loncom/html/adm/help/tex/Help.tex	Sun Jul 14 02:39:24 2013
@@ -1,4 +1,12 @@
\label{Help}
-On many LON-CAPA pages, you will see small blue boxes with white
-question marks inside. The blue boxes are links to relevant help documentation.
+\index{help}\index{help icon}On many LON-CAPA pages, you will see small blue circle
+\includegraphics[width=0.03\paperwidth]{help} with a white
+question mark inside. The blue circles are links to relevant help documentation.
+
+Also, a \textbf{Help} link is available in the upper right. This help page
+provides links to the course manual (from within a course) or the author manual
+(from the authoring space) and provides both an online version and pdf version.
+You may wish to save a pdf version of each so that you can reference the help for one
+role while working in the other role. The help page also provides a link to
+request help from the LON-CAPA help desk and a link to report bugs.