[LON-CAPA-cvs] cvs: loncom /html/adm/help/tex Domconfig_Contact_Info.tex

[raeburn]

raeburn		Mon Jul 21 12:40:43 2008 EDT

  Added files:                 
    /loncom/html/adm/help/tex	Domconfig_Contact_Info.tex 
  Log:
  - Domain Configuration Help.
  
  

Index: loncom/html/adm/help/tex/Domconfig_Contact_Info.tex
+++ loncom/html/adm/help/tex/Domconfig_Contact_Info.tex
LON-CAPA will send automatic e-mail to administrators/support staff
under certain circumstances. The contact information data table can
be used to provide e-mail addresses for receipt of these e-mails and
to configure which types of e-mail should be sent to each address.

The types of e-mail are: 

\begin{itemize}
\item Error reports - whenever a server encounters a 500 error (Internal
Server Error), Apache will handle that event by displaying an error
report form which the affected user can complete and submit. The submission,
which contains session information besides any information provided
by the user, will be sent as an e-mail.
\item Package update alerts - the CHECKRPMS script run every other day will
generate e-mail if it detects that package updates are needed. 
\item Helpdesk requests - clicking the Help link displayed at the right
side of the inline navigation bar at the top of a LON-CAPA page (unless
the Remote Control is active) will display a Help Menu which includes
an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
link provides access to a web form which a user will complete and
submit to request LON-CAPA support. The submission, which contains
information about the user's browser, besides information provided
by the user, will be sent as an e-mail.
\end{itemize}
Definition of the default Admin email address and the default Support
E-mail address saved from the {}``Contact Information'' screen supercede
any definitions made when ./UPDATE is run to update to a new version
of LON-CAPA. Addresses entered the first time ./UPDATE was run on
the primary library server for the domain (i.e., when LON-CAPA was
first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
of the Contact Information settings has occurred in the domain.