[LON-CAPA-cvs] cvs: loncom /html/adm loginproblems.html
www
lon-capa-cvs@mail.lon-capa.org
Wed, 19 Feb 2003 14:01:10 -0000
www Wed Feb 19 09:01:10 2003 EDT
Modified files:
/loncom/html/adm loginproblems.html
Log:
* Safari actually works
* Add paragraph about server listing if local connection broken
* Add tests for JavaScript active and Pop-Up window filter
* Add paragraph about accessibility and links to text-based login
Index: loncom/html/adm/loginproblems.html
diff -u loncom/html/adm/loginproblems.html:1.2 loncom/html/adm/loginproblems.html:1.3
--- loncom/html/adm/loginproblems.html:1.2 Wed Jan 15 20:40:27 2003
+++ loncom/html/adm/loginproblems.html Wed Feb 19 09:01:10 2003
@@ -1,6 +1,15 @@
<html>
<head>
<title>LON-CAPA Login Problems</title>
+<script>
+function openwin() {
+ var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
+ testwin.document.clear();
+ testwin.document.writeln('PASSED TEST');
+ testwin.document.close();
+ testwin.focus();
+}
+</script>
</head>
<body bgcolor="#FFFFFF">
<h1>Login Problems with LON-CAPA</h1>
@@ -9,6 +18,7 @@
<ul>
<li>Mozilla version 1.0 and higher</li>
<li>Netscape version 4.7 and higher</li>
+<li>Safari</li>
<li>Internet Explorer version 5.0 and higher</li>
</ul>
on the following operating systems
@@ -16,10 +26,18 @@
<li>Linux</li>
<li>UNIX</li>
<li>MacOS</li>
-<li>Windows</li>
+<li>Windows 98, NT, 2000, ME, and XP</li>
</ul>
If you have problems logging in with any browser or any operating system not
listed above, please <b>use another browser or computer.</b>
+<h2>I have accessibility needs</h2>
+Please use the
+<a href="/adm/login?interface=textual">alternative text-based login mode</a>.
+Please let the system administrator know if you have any problems.
+<h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
+While we can make no guarantees that LON-CAPA will work with your particular
+Pocket Computer or PDA, you might want to try the
+<a href="/adm/login?interface=textual">alternative text-based login mode</a>.
<h2>I get "Username and/or password could not be authenticated"</h2>
<ul>
<li>
@@ -33,28 +51,15 @@
some other search engine, you might have hit a server at another place. Please
make sure to use the URL provided to you.
</li></ul>
+<h2>I get a list of computers ...</h2>
+This means that the server you attempted to login to is currently not
+available. For example, it might be undergoing maintenance. Please click on
+any of the other server, giving preference to the ones that say "preferred."
<h2>I get "Login token missing, inaccessible or expired"</h2>
This is a very rare problem. If it occurs, please wait for 20 minutes, reload
the login page, and try again. If after 20 minutes LON-CAPA still gives you
the same message, please email the Server Administrator listed on the login
page. The Server Administrator can verify your situation and re-enable logins.
-<h2>After logging in, I get the message "Welcome," but then nothing happens
-</h2>
-<ul>
-<li>The most common problem is that your browser is not one of the browsers
-listed above.</li>
-<li>If you have a supported browser, it might be hung. Please completely quit
-your browser, and start it again.</li>
-<li>You might have installed a filter against so-called "pop-up ads" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing). These filters will prevent LON-CAPA from running
-properly. Please disable the filter for your school's domain, for example
-"xyzu.edu."</li>
-<li>You might be getting your internet access from a free service provider
-which adds banner ads to your pages. These ads conflict with LON-CAPA, you
-will need to use another provider.</li>
-<li>If all else fails, please <b>try from another computer.</b></li>
-</ul>
<h2>I hit "Log In," but nothing happens, or I get error messages and
warnings</h2>
<ul>
@@ -63,11 +68,40 @@
<li>You might have modified the preferences in your browser. In particular, the
following preferences can be a problem:
<ul>
-<li>Scripting languages, in particular JavaScript, is disabled.</li>
+<li>Scripting languages, in particular JavaScript, is disabled.
+<i>Test: as you <a href="javascript:alert('PASSED TEST');">click here</a>,
+a small window should appear. If no window appears, scripting is disabled.</i>
+</li>
<li>The security settings are cranked up to a higher level. In particular, this
might prevent unencrypted submission of passwords (LON-CAPA actually does its
own encryption), or cross-server submission of forms.
</ul></li>
+<li>If all else fails, please <b>try from another computer.</b></li>
+</ul>
+<h2>After logging in, I get the message "Welcome," but then nothing happens
+</h2>
+<ul>
+<li>The most common problem is that your browser is not one of the browsers
+listed above.</li>
+<li>If you have a supported browser, it might be hung.
+<b>Please completely quit
+your browser, and start it again.</b></li>
+<li>You might have installed a filter against so-called "pop-up ads" (those
+obnoxious windows that come up into your face trying to sell you something
+while you are surfing). These filters will prevent LON-CAPA from running
+properly. Please disable the filter for your school's domain, for example
+"<tt>xyzu.edu</tt>."
+<i>Test: as you <a href="javascript:openwin();">click here</a>,
+a small window should appear.
+If no window appears there, but
+<a href="javascript:alert('THIS COMES UP');">this window</a> does come up,
+pop-up filters are active.</i></li>
+<li>You might be getting your internet access from a free service provider
+which adds banner ads to your pages. These ads conflict with LON-CAPA, you
+will need to use another provider.</li>
+<li>If you do not want to re-adjust the preferences of your browser, you might
+want to use the
+<a href="/adm/login?interface=textual">text-based login mode</a>.
<li>If all else fails, please <b>try from another computer.</b></li>
</ul>
</body>