[LON-CAPA-cvs] cvs: loncom /auth lonauth.pm lonlogin.pm lonroles.pm /html/adm loginproblems.html doc/loncapafiles loncapafiles.lpml
www
lon-capa-cvs@mail.lon-capa.org
Thu, 16 Jan 2003 01:37:26 -0000
www Wed Jan 15 20:37:26 2003 EDT
Added files:
/loncom/html/adm loginproblems.html
Modified files:
/doc/loncapafiles loncapafiles.lpml
/loncom/auth lonauth.pm lonlogin.pm lonroles.pm
Log:
Help link with common login problems on login and welcome screens.
Unfortunately, we cannot use the cool help system here, since it will
not work when pop-up ad filters are installed.
Index: doc/loncapafiles/loncapafiles.lpml
diff -u doc/loncapafiles/loncapafiles.lpml:1.203 doc/loncapafiles/loncapafiles.lpml:1.204
--- doc/loncapafiles/loncapafiles.lpml:1.203 Fri Dec 27 09:59:42 2002
+++ doc/loncapafiles/loncapafiles.lpml Wed Jan 15 20:37:26 2003
@@ -3,7 +3,7 @@
<!-- loncapafiles.lpml -->
<!-- Scott Harrison -->
-<!-- $Id: loncapafiles.lpml,v 1.203 2002/12/27 14:59:42 www Exp $ -->
+<!-- $Id: loncapafiles.lpml,v 1.204 2003/01/16 01:37:26 www Exp $ -->
<!--
@@ -1380,6 +1380,14 @@
<categoryname>interface file</categoryname>
<description>
Interface file for responding to overload situations.
+</description>
+</file>
+<file>
+<source>loncom/html/adm/loginproblems.html</source>
+<target dist='default'>home/httpd/html/adm/loginproblems.html</target>
+<categoryname>interface file</categoryname>
+<description>
+Help page for login problems.
</description>
</file>
<file>
Index: loncom/auth/lonauth.pm
diff -u loncom/auth/lonauth.pm:1.33 loncom/auth/lonauth.pm:1.34
--- loncom/auth/lonauth.pm:1.33 Sat Nov 9 17:11:17 2002
+++ loncom/auth/lonauth.pm Wed Jan 15 20:37:26 2003
@@ -1,7 +1,7 @@
# The LearningOnline Network
# User Authentication Module
#
-# $Id: lonauth.pm,v 1.33 2002/11/09 22:11:17 albertel Exp $
+# $Id: lonauth.pm,v 1.34 2003/01/16 01:37:26 www Exp $
#
# Copyright Michigan State University Board of Trustees
#
@@ -217,6 +217,10 @@
</script>
$windowinfo
<h1>Welcome!</h1>
+Welcome to the Learning<i>Online</i> Network with CAPA.
+Please wait while your session
+is being set up.<p>
+<a href="/adm/loginproblems.html">Problems?</a></p>
<script>
main();
</script>
Index: loncom/auth/lonlogin.pm
diff -u loncom/auth/lonlogin.pm:1.27 loncom/auth/lonlogin.pm:1.28
--- loncom/auth/lonlogin.pm:1.27 Wed Jan 8 17:43:10 2003
+++ loncom/auth/lonlogin.pm Wed Jan 15 20:37:26 2003
@@ -1,7 +1,7 @@
# The LearningOnline Network
# Login Screen
#
-# $Id: lonlogin.pm,v 1.27 2003/01/08 22:43:10 albertel Exp $
+# $Id: lonlogin.pm,v 1.28 2003/01/16 01:37:26 www Exp $
#
# Copyright Michigan State University Board of Trustees
#
@@ -250,7 +250,8 @@
<td bgcolor="$mainbg"><input type="text" name="udom" size="10" value=$domain /></td>
</tr>
<tr>
- <td bgcolor="$mainbg" valign="bottom" align="center" colspan=2>
+ <td bgcolor="$mainbg"> <a href="/adm/loginproblems.html">Help</a></td>
+ <td bgcolor="$mainbg" valign="bottom" align="center">
<br />
<input type="submit" value="Log In" />
</td>
Index: loncom/auth/lonroles.pm
diff -u loncom/auth/lonroles.pm:1.47 loncom/auth/lonroles.pm:1.48
--- loncom/auth/lonroles.pm:1.47 Thu Dec 26 10:38:54 2002
+++ loncom/auth/lonroles.pm Wed Jan 15 20:37:26 2003
@@ -1,7 +1,7 @@
# The LearningOnline Network with CAPA
# User Roles Screen
#
-# $Id: lonroles.pm,v 1.47 2002/12/26 15:38:54 www Exp $
+# $Id: lonroles.pm,v 1.48 2003/01/16 01:37:26 www Exp $
#
# Copyright Michigan State University Board of Trustees
#
@@ -150,7 +150,8 @@
my $swinfo=&Apache::lonmenu::rawconfig($r);
my $bodytag=&Apache::loncommon::bodytag('User Roles');
- my $helptag=&Apache::loncommon::help_open_topic("General_Intro","HELP");
+ my $helptag=&Apache::loncommon::help_open_topic
+ ("General_Intro","<font size='+1'><b>CLICK HERE FOR HELP</b></font>");
$r->print(<<ENDHEADER);
<html>
<head>
Index: loncom/html/adm/loginproblems.html
+++ loncom/html/adm/loginproblems.html
<html>
<head>
<title>LON-CAPA Login Problems</title>
</head>
<body bgcolor="#FFFFFF">
<h1>Login Problems with LON-CAPA</h1>
<h2>Which browsers can I use with LON-CAPA?</h2>
LON-CAPA is designed to work with the following browsers
<ul>
<li>Mozilla version 1.0 and higher</li>
<li>Netscape version 4.7 and higher</li>
<li>Internet Explorer version 5.0 and higher</li>
</ul>
on the following operating systems
<ul>
<li>Linux</li>
<li>UNIX</li>
<li>MacOS</li>
<li>Windows</li>
</ul>
If you have problems logging in with any browser or any operating system not
listed above, please <b>use another browser or computer.</b>
<h2>I get "Username and/or password could not be authenticated"</h2>
<ul>
<li>
The most common problem here is that the Caps-Lock button is pressed. Usernames
and passwords are case sensitive, so it does matter if something is typed with
lowercase or with uppercase letters.
</li><li>
The second most common problems is that users accidentally go to the wrong
server. LON-CAPA is running at many universities, colleges, and schools.
Especially if you hit upon this page by looking for "LON-CAPA" in Google or
some other search engine, you might have hit a server at another place. Please
make sure to use the URL provided to you.
</li></ul>
<h2>I get "Login token missing, inaccessible or expired"</h2>
This is a very rare problem. If it occurs, please wait for 20 minutes, reload
the login page, and try again. If after 20 minutes LON-CAPA still gives you
the same message, please email the Server Administrator listed on the login
page. The Server Administrator can verify your situation and re-enable logins.
<h2>After logging in, I get the message "Welcome," but then nothing happens
</h2>
<ul>
<li>The most common problem is that your browser is not one of the browsers
listed above.</li>
<li>If you have a supported browser, it might be hung. Please completely quit
your browser, and start it again.</li>
<li>You might have installed a filter against so-called "pop-up adds" (those
obnoxious windows that come up into your face trying to sell you something
while you are surfing). These filters will prevent LON-CAPA from running
properly. Please disable the filter for your school's domain, for example
"xyzu.edu."</li>
<li>If all else fails, please <b>try from another computer.</b></li>
</ul>
<h2>I hit "Log In," but nothing happens, or I get error messages and
warnings</h2>
<ul>
<li>The most common problem is that your browser is not one of the browsers
listed above.</li>
<li>You might have modified the preferences in your browser. In particular, the
following preferences can be a problem:
<ul>
<li>Scripting languages, in particular JavaScript, is disabled.</li>
<li>The security settings are cranked up to a higher level. In particular, this
might prevent unencrypted submission of passwords (LON-CAPA actually does its
own encryption), or cross-server submission of forms.
</ul></li>
<li>If all else fails, please <b>try from another computer.</b></li>
</ul>
</body>
</html>